Managing mission-critical enterprise applications and end user support requires more than just superior technology, it demands world-class support and facilities. Bitara Induk can accommodate truly reliable service for your IT needs.

 


SYSTEM INTEGRATION


We build solutions based on our clients’ requirements and we even deliver more than what they require but maintaining the same financial commitment for our clients. We have the technology, the people, and the PPP (Policy, Process, and Procedure) to achieve this because of our years of experience and service excellence in the market.

We build to specification, conduct training and transfer of technological know-how to our clients to let them manage their IT assets internally without the need to worry about data leakage and confidentiality issue. But if they want to simplify the management of IT assets, they can choose to outsource fully to us to and we provide an Assurance of Service Agreement and Non-Disclosure Agreement to protect clients’ data confidentiality.

Our offerings:

  • Consultancy Services
  • Research & Development
  • Industry Collaboration
  • Global Sourcing
  • Partnership with Major Global Brands
  • IT Strategic Planning (ITSP)
  • Technology Updates and Training


ICT OPTIMIZATION


Industry analyst Gartner estimates that 80 percent of the total cost of PC ownership is incurred after purchase. Another Gartner’s research indicates that “companies can realize 26 percent reduction in TCO when the latest in IT Lifecycle Management practices are implemented.” Bitara Induk believes that significant cost savings can be achieved through our ICT Optimization Services (ITOS). ITOS is implemented through close consultation with our customers to identify possible ICT Optimization opportunities.

Our offerings:

  • Project Management
  • Site Preparation
  • Staging and Logistics Management
  • System Integration Services
  • Risk Assessment and Management

ICT MANAGEMENT


BITARA provides comprehensive post-deployment support and maintenance services delivered by our certified technical personnel any time, any where, as required by your business needs. From standard warranty management to customized support and maintenance plans, we are ready to cater to all level of service level required by your organisation. We design our support and maintenance plan based on proven methodologies and best practices acquired during executing successful projects and managing ICT equipments.

Our offerings:

  • Helpdesk
  • Toll Free Support Line
  • Nationwide Support Centers
  • Service Level Management
  • Corrective Maintenance
  • Preventive Maintenance
  • Asset Management