ABOUT BITARA INDUK Bitara Induk Sdn Bhd (BITARA, BISB) is a Bumiputera owned company incorporated on the 10th of April 2002 and specializes in ICT solutions and services, particularly in providing large-scale Project Management Services, ICT Maintenance S ... » more


Virtualization and Cloud Infrastructure Solutions   Businesses want IT to be more flexible and responsive, but also improve efficiency and control costs. The right virtualization and cloud infrastructure delivers solutions that enable organizations to l ... » more


Managing mission-critical enterprise applications and end user support requires more than just superior technology, it demands world-class support and facilities. Bitara Induk can accommodate truly reliable service for your IT needs.  


Online Response Centre If you have any enquiry, suggestion, information request or complain please complete the following form and send to us, we will revert to you soon. BitCARE Call Centre Wisma Prima,No.17, Jalan Sri Semantan 1, Damansara Heights, 50490 ... » more

Transform Your Business with Virtualization

Virtualize Your IT Infrastructure

Datacenter Solutions
Desktop Solutions
Cloud Solutions
Virtualization Solutions for SME
    • Build a Flexible & Dynamic Datacenter via Virtualization.
      Turn your datacenter into a flexible cloud infrastructure with the performance and reliability needed to run enterprise applications on the platform trusted by the most demanding datacenters around the world. Leverage existing assets and applications while offering self-service deployment and provisioning through virtualization. Create a private cloud and deliver IT infrastructure as an easily accessible service.

    • Virtualize Desktops and Applications for Improved Business Continuity.
      Deploy desktops faster and improve business continuity and disaster recovery while reducing capital and operating system costs through desktop and application virtualization. Migrate and upgrade operating systems and applications with less downtime, eliminate the need to recode, retest and recertify applications, and get more out of your existing desktop assets.

    • The next step in Cloud Infrastructure.
      Leveraging the proven virtualization technologies, our solutions introduce intelligent cloud infrastructure with built-in automation and resource elasticity to free IT from manual processes and enable it to meet business requirements on-demand. Our solutions let you achieve the levels of efficiency and agility without throwing away existing investments.

    • Always Available IT for Any Sized Business.
      Protect your business, simplify IT and get the most out of your IT investments with our virtualization platform and solutions. Get built-in business continuity with virtualization platform, and manage your virtual and physical infrastructure with web-browser simplicity.

Delivering results on every call


  • BitCARE Call Center
    Wisma Prima,No.17, Jalan Sri Semantan 1,
    Damansara Heights, 50490 Kuala Lumpur

    Tel: +603 2093 9222
    Fax: +603 2093 6222
    Email: bitcare@bitara.com.my
    Website :www.bitara.com.my

    MOE.VDI :www.bitara.com.my/1bitara

    Operating Hours
    Monday-Friday (excluding Public Holiday)
    Sunday-Thursday (for Kelantan,Terengganu & Kedah) (excluding Public Holiday)

  • At BitCARE ,we work diligently around the clock 8/7 to help our clients succeed .Our virtual call centre service include :

    1. First level troubleshooting for both software and hardware issues.

    2. Customer satisfactory reporting.

    Our call centre division focused on providing best in class services to clients. With our specialized call centre system, BitCARE is able to become a powerful tool for customer relationship management that you can integrate into your business.This level of integration can provide you with real time data to increase your business efficiency while reducing your total cost. No matter how many calls per days, BitCARE will serves you with our best effort in providing quality solutions. We would be honoured to be part of your success story – solving your IT issues.

  • The Bitara Service Desk acts as the single point of contact between end-user and Bitara where the main objectives are :

    1. To minimize the adverse impact on business operations by restoring the service operation within a short time.

    2. To evolve in our service quality by accepting critical feedbacks from our customers.

  • Mission

    To deliver outstanding customer interactions on behalf of our clients, in the most efficient and effective methods.


    To be the first and the most compelling choice for companies seeking a contact centre solutions. We aim to become one of the best contact centre service providers that offers customized services to both Malaysian and international markets.